Luno：I was scammed out of R3000

Good day sir/madam, I would like to lay a complaint against Luno who does not want to acknowledge that I was scammed on there platform. I was called by the scammer to open up the account and deposit money into Lino’s account. They even assisted me over the phone to open up the account. I don’t have the names of the scammers but I have proof of the account was opened with Luno and they sent me their Standard Bank banking details. The proof will be attached. I have not received any apology from Luno. Thank you for your assistance.